services & fees


Payment is usually taken within 24 hours before the session by bank transfer. If payment is not received within 3 working days, I will get in touch to check in.

free initial consultation

If you are unsure about counselling but would like to discuss what counselling or therapy is and what you can expect from it, please get in touch. I offer a free initial consultation, usually about 20 minutes long, where we can go over what’s been on your mind and what you can expect from me in counselling or therapy.

zoom & phone counselling

I offer 60 minute video counselling services, using the platform Zoom, with added password protection for security. I also offer telephone counselling at the same rate. Cost: £45

face-to-face counselling

I am offering face to face counselling sessions. My office is located in Hanley, Stoke-on-Trent, within easy access of the bus station and several different parking options. Cost: £45

block discounts

I also offer block discounts should you wish to book a set number of sessions. At the end of each block, we can review together and you can decide if you would like to continue counselling. We can then discuss the next step together.

  • Zoom & phone counselling: £175 for 4 sessions, £250 for 6 sessions
student and concessions fees
  • Student concessions: £35
  • Those on reduced or low income can contact me directly to discuss circumstances, but generally can expect to pay around £35. Evidence of circumstances may be requested, but I am always open to discuss financial terms depending upon your need, whether or not you qualify for concessionary prices.

“Lauren was such a good listener. She was so warm and friendly, I felt at ease right away.”

“I never had to remind her who was who in my family, Lauren remembered all the relationships. So I was able to just talk about how I was feeling about everyone without explaining everything every time.”

let’s connect.

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